Any claim for damages or shortages must be emailed within three days of delivery to sales@bestpetcages.com. Please include your name, address, telephone number, order number, item and reason for claim.
If you are returning goods because they are faulty or because of an order error on our part, we will gladly refund you in full including delivery costs.
If the product is what you ordered, or an agreed alternative, and you wish to return it, this must be done within seven days of receipt. We will deduct the delivery charges and any collection charges from your refund as well as a 10% charge to cover handling and administration. The same applies to any returned goods found not to be faulty.

If your package arrives damaged, you must either refuse it or sign for it "damaged". Please report it to us immediately by phone or email. We cannot issue a refund for any damaged package or delivery charges, if both of these procedures have not been followed.

Any orders that are lost or misplaced must follow the couriers guidelines, if the goods are still missing after a 15 day qualifying period it will be replaced or fully refunded.

Any returned goods must be unused and in a saleable condition. You must ensure that they are packaged in their original packaging and be responsible for returning them at your own cost and risk. You must take reasonable care to ensure the goods are not damaged in transit. Items received back damaged will only be partially refunded.