By ordering with us you are accepting our terms and conditions as listed below, so please read carefully and retain a copy for future reference.             

TERMS AND CONDITIONS

1. Format of the contract

1.1 These terms of sale apply to all goods supplied by Best Pet Cages, whose registered office is at 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SK (“the Supplier”).
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

1. Description and price of the goods

2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will advise you of an approximate delivery date and if requested, refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 All prices shown include VAT, but exclude delivery.
2.5 In addition to the price, you will be required to pay a delivery charge for the goods, details of which are clearly displayed on our website at the point that you place your order.

1. Payment

3.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

1. Delivery

4.1 The goods you order shall be delivered to the address you give when you place your order, except that delivered are not made outside the United Kingdom.
4.2 Orders placed before 12 noon on a working day will be processed that day. The Supplier will endeavour to deliver all goods within five working days provided no additional security checks are required and all stock items are available. (A working day is any other that weekends and bank or other public holidays).
4.3 If delivery cannot be made to your address for reasons under Suppliers control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or 4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On the exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier by retrieving the goods as a result of such failure.
4.6 Delivery of the goods shall be effected when they are delivered to the nearest point to the highway which is on the delivery address. It is your responsibility to move the goods to any other part of the property and to have labour available for that purpose.
4.7 All goods are delivered by third party transport and every effort will be made to deliver the goods within the stated time and in any event within 30 days of your order. However, we will not be held responsible for any loss, damage or costs incurred through any reasonable or unavoidable delay in delivery as this is beyond our control. If at all possible, we will inform you as soon as possible of any expected delays.
4.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. Carefully check the packaging for any damage especially crushed corners, please also check the number of parcels is correct. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign the parcel as “DAMAGED/UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter. ALL DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECIEPT.

1. Risk/Title

5.1 The goods are at your own risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

1. Your right of cancellation.

6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the contact section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown in the “Shipping and Returns” section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 7.3 or 7.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

1. Warranty

PLEASE NOTE: OUR WARRANTY DOES NOT EXTEND BEYOND THE UK.
7.1 All goods supplied by us are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, failure to maintain them in good condition, wilful damage, misuse, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow our or manufacturers installation or other instructions, or any alteration or repair carried out without our approval.
7.3 If the goods supplied do develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing via the contact section within 3 days of receipt.
7.4 No warranty claim can be accepted in respect of any goods unless they are returned to a designated address for inspection. If the goods are deemed to be faulty, we have the right to either repair or replace the faulty goods.
7.5 In the event that you would be entitled to damages against us for any breach of condition or warranty or representation (unless fraudulent) we shall not be liable to pay damages but shall (subject to clause 7.2 above) at our sole discretion either repair the goods at our own expenses or supply replacement goods free of charge or refund all (or where appropriate part) of the price paid for the relevant goods.
7.6 If a complaint proves to be baseless then you will be liable to pay us for costs and expenses for investigating the complaint.

1. Limitation of Liability

8.1 Subject to 8.2 below, if you are the consumer, the Supplier shall not be liable to you for any loss or damage in circumstances where:
8.1.1 there is no breach of legal duty owed to you by the Supplier or by its employees or agents.
8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach.
8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.
8.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss or profit, loss of business, depletion of goodwill or otherwise) costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

1. Data Protection

9.1 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information given by you.
9.2 We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. We would like to notify you of products and offers that may be of interest to you from time to time, but if you do not wish to be notified of these please untick the newsletter box. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us on the contact page.

1. Applicable Law

10.1 These terms of sale and supply of the goods will be subject to English Law, and the English Courts will have jurisdiction in respect of any dispute arising from the contract.

1. Images

11.1 Product images are for illustration purposes only and may differ from the actual product.

1. Returns

12.1 For all details of the Supplier’s returns policy and procedures please click the link “Shipping and Returns”.
12.2 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired or is declined we will hold the item(s) until full payment has been made for the return carriage.
12.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged and carried by a reputable carrier.